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DISCONTINUITY IN DATA CONSUMPTION

Yepzon Helpdesk Announcement 19-Dec-2018

– This announcement only applies to customers who don’t have a valid unlimited subscription period. – Yepzons’ data consumption status is normally updated daily in the Yepzon App. Due to a technical problem the status has not been updated for weeks now. It will start working today. Because of data consumption of longer time updated at once, your Yepzon may suddenly run out of data. If the Data tank is empty, Yepzon will be powered off until the subscription is renewed (or more data is purchased). We apologize the discontinuity. We warmly recommend purchasing unlimited time-based subscription instead of megabytes. – This announcement does not apply to any customers with time-based subscription.

“Error 53” message in Yepzon App

Yepzon Helpdesk Announcement 19-Dec-2018

Several iPhone users have reported getting mysterious “Error 53” popup messages in Yepzon App. We have tracked the “Error 53” since we heard about it first time, several months ago. The root cause for the error message is in iOS, not in Yepzon App. Apple is still investigating the problem. Those who are interested in technical details, can follow the discussion around the topic e.g. at https://github.com/AFNetworking/AFNetworking/issues/4279

On the meanwhile, Yepzon users can just ignore this error message, as it does not “break” anything in the Yepzon App, and continue using the app just as nothing had happened.

USA, Canada & Mexico Support (English & Spanish)
1-877-806-2989 (Toll free in US)               us.support@yepzon.com

EU Support (English, Finnish, Swedish)
support@yepzon.com

Helpdesk in Finland (English & Finnish)
+358 600 01515 (2,00€/min + local network fee, weekdays from 8am to 5pm GMT+2)

Yepzon Enterprises
Finlaysoninkuja 9, 3rd floor
FI-33210 TAMPERE
FINLAND

Central switchboard: +358 10 286 6115
info@yepzon.com

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