Privacy Policy

The services mentioned in this privacy policy is provided and maintained by:

Yepzon Oy
Finlaysoninkuja 9
3rd floor
FI-33210 Tampere
Finland
VAT reg.: FI25120711

info@yepzon.com
+358 10 286 6115

 

1      What kind of information is gathered on the Yepzon websites?

This chapter describes information gathered on the websites provided by Yepzon. This includes yepzon.com, but also web.yepzon.com and developers.yepzon.com, even though no purchase information is processed or stored in these websites.

1.1        Information provided by you

Account information: A valid email address and a password is used to authenticate a user in our services.

To provide better customer support, the following information is asked when submitting a support request

Contact information: Name, Phone number, Email address, Country of residence

Device information: Yepzon model, IMEI-number, place of purchase, user device type (for example what type of phone is used).

To process purchases we ask the following information when making a purchase through our online shop

Billing information:  Invoice receivers first and last name, name the Company (if applicable), email address, phone number, billing address

Shipping information: The first and last name of the person the item is being shipped to, name the Company (if applicable), email address, phone number, shipping address

Payment method information: The type of payment used and the if the payment was successful, we also store a reference to the payment provided by the third party processing the payment.

Any other payment information is handled by these third parties and you may consult their privacy policy regarding storing payment data.

Stripe Privacy Policy: https://stripe.com/us/privacy/

Paypal Privacy Policy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Checkout Privacy Policy: https://checkout.fi/tietosuojaseloste/

1.2        Information gathered automatically

When using our website or making a purchase, the following information is gathered automatically:

Order information: Information like the products, possible product variations selected, and quantities of items purchased. In the case of purchasing service packs or product subscriptions we also include metadata to connect the purchase to the correct account or device. Information like this includes but is not limited to the IMEI-number of Yepzon device(s) or your Yepzon Pro account id. You may also provide additional comments regarding your order

Subscription information: If you have an active subscription to one of our services, we also collect information about the subscription. This includes details such as subscription type, subscription period and the payment status of the subscription.

Log Information: Information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.

Location information: We may determine your approximate location using data like the selected browser language or IP address.

1.3        Information gathered from other sources

We use some functionality provided by 3rd parties in the form of libraries or plugins. For example, we may use a mailing list provider which allows users to signup for information about updates or changes in our store. In this case we make every effort to inform you about the information gathered and acquire your explicit consent to store that information.

 

2      What kind of information do the Yepzon GPS trackers collect?

This chapter describes the information collected by the Yepzon trackers. The Yepzon trackers are not tied to personal data, and location information provided by the devices is considered sensor data, not personal data.

2.1        Information provided by you

Any custom values set for your Yepzon tracker to modify the behaviour (e.g. moving and sleeping mode connection intervals) will be stored on the device.

2.2        Information gathered automatically

To provide an accurate location and provide good service the Yepzon GPS trackers collect and send the following information to our backend service.

Device information:  IMEI code of the device, IMSI code of the SIM-card in the device, software version information, status of the device (incl. battery status, sleep/awake state, charging etc.), amount of data used by the device to communicate, timestamp of last communication by the device

Sensor data: GPS coordinates provided by the device, non-identifiable nearby wireless access point information, acceleration/humidity/temperature data and time of the device (selected models only), nearby cellular tower information

Additionally, when a paired smartphone using the Yepzon app is nearby, some types of devices transmit a Bluetooth signal to assist the smartphone in locating the tracker.

 

3      What kind of information do the Yepzon mobile apps collect?

To allow you to track Yepzon GPS trackers you own using your smartphone, we gather the following information when using the Yepzon App.

3.1        Information provided by you

Tracker identification: Name and picture (optional) set for each Yepzon tracker – this information is, however, only stored locally in the phone, not forwarded to Yepzon Cloud

Phone alias: Name of the phone or device the App is installed on.

3.2        Information gathered automatically

Phone information: Your current location, selected language for the phone. These are, however, not stored or sent out. For push notifications a random identifier is used to register to receive push notifications.

Logs: Error or warning messages, including any external error responses or internal messages which may contain phone information.

Cache: Information received from the Yepzon Cloud may be cached locally to improve user experience. This will include information such as IMEI code of paired Yepzon devices, status of the devices (e.g battery level, charging status, last communication time), current location & location history of paired devices, names of the devices the trackers are paired to.

3.3        Information gathered from other sources

We use some functionality provided by 3rd parties in the form of libraries or plugins. For example, we may use a crash analytics library to assist in bug fixing and user experience development, which may store information on about your device or actions inside the Yepzon app. In this case we make every effort to inform you about the information gathered and acquire your explicit consent to store that information.

 

4      What kind of information does the Yepzon Cloud collect?

Yepzon Cloud provides connectivity and functionality between the Yepzon tracker and Yepzon Mobile App.

4.1        Information provided by you

Email address: In the case of a reset link being requested, we retain a log of sent reset links. We however do not store this information in any other place or any longer than the log file is kept.

4.2        Information gathered automatically

Log Information: Information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.

 

4.3        Information gathered from other sources

Yepzon App: Phone alias, device pairings

 

5      What do we use the information for?

To provide our services: For example – allowing you to pair your Tracker, monitoring access and providing a platform for managing your subscription package

To further develop our services: For example – adding features which helps users manage their Yepzon trackers better or providing them a better experience when using our existing features.

Monitoring and analyzing service usage:  To provide a fast, reliable and enjoyable service.

Monitoring and analyzing service security: To respond to security threats, analyze any suspicious activity and prevent any fraudulent activity or transactions.

Provide support in using our services: For example – allowing customer support to address issues users may have.

Communicating with users: For example – informing about changes to our service or offers or promotions or gathering feedback.

 

6      How long do we store your information?

We will store your information as long as you have an ongoing customer relationship with us. For example, we consider a customer relationship ongoing, if you continue to use our trackers or have an active subscription to one of our services. Once your relationship with us has ended, we will keep your information on record up to 12 months. In some cases, laws regarding online shopping or accounting may require us to keep some information for longer periods of time. We will make every effort to remove unneeded personal details from this sort of information.

 

7      Do we share your information with anyone?

We do not sell information containing personal data or disclose any personal information to unknown parties. In some limited circumstances we may disclose your personal details:

Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to subsidiaries, employees, and contractors for them to help us providing our product and services. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.

Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.

As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request. For example in case of criminal investigation we may be asked details of a device like location history and all device related transactions.

Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.

Outside EU/ETA regions: We may transfer some information to be stored on services provided by parties located outside EU/ETA-regions. These parties consist of service providers based in the USA and are required to comply to the EN-US Privacy Shield agreement.

 

8      Where can I change my information?

Yepzon.com: https://yepzon.com/my-account/

Yepzon Mobile App: Menu -> Application Settings and Tracker -> Settings

Yepzon Pro: Tap on your profile icon and select “Profile Settings”

Yepzon Developer Portal: We only store your email address as an account identifier and currently do not offer a way to change it. Please contact our support if you have any queries regarding this.

 

9      How may I change my acceptance to this Privacy Policy?

Send us an email informing, that you wish to rescind any consent given to the data collection outline in our Privacy Policy. We will reply you with a confirmation that your request has been received and inform of any actions that will be taken on your account.

Note, that in most of our services the data collected is required in order to provide the service, and as a result you may not be able to use these services until your consent has been given.

 

10   How may I remove my information?

Send us an email informing, that you wish to delete all your personal information from our services. We will reply you with a description on the timeline and actions taken.

NOTE: In order to be compliant with laws regarding consumer protection and accounting, we may need to keep a record of your purchases for an extended period of time after deleting all other personal information about you.

 

11   How may I receive a copy of my personal information?

Send us an email informing that you wish to receive a copy of your personal information from our services. We will reply you with a message containing an archived copy of your personal information

We will strive to provide this information within 4 weeks of receiving the message, however if we are unable to provide it within that timeframe, we will inform you and provide you with a more accurate date on when you will receive the information.

 

12   Cookies & Tracking

Our websites use cookies, which are tiny files that are downloaded to your computer, used to improve your experience. This chapter describes what information they gather, how we use it and why we sometimes need to store these cookies. You may prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Our websites may offer newsletters or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Our websites may offer e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

To provide you with a great experience on our websites we provide the functionality to set your preferences for how the site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

 

12.1    Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through our websites.

Third party analytics are used to track and measure usage of our websites so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

We may also use social media buttons and/or plugins on our websites that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Gravatar, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

13   Information security

We will strive to maintain your personal information in a secure way and minimize any impact a data breach may cause. However, in the unlikely event your personal information is compromised by a security incident, we will inform you as soon as possible. The information will contain the type of data that was compromised, and any steps you should take to protect your data. We will also inform the necessary authorities as soon as any breaches are detected.

 

14   Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 22-May-2018

 

15   Contact information

Should you have any questions or suggestions about this Privacy Policy, or the information collected under this Privacy Policy, please email us at info@yepzon.com

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